Streamline IT Service Management with Automated Insights and Faster Resolutions
Optimize your IT service management with our GenAI Root Cause Analysis solution — integrating advanced automation and AI into JIRA to simplify troubleshooting, boost visibility, and speed up resolution times.
Austria's leading Atlassian Platinum Solution Partner and first AWS Advanced Tier Services Partner.
Discover Our Advanced CAT AI Engine
Meet the CAT AI Engine — a highly customizable and extensible solution built on cutting-edge Retrieval-Augmented Generation (RAG) AI technologies. Utilizing powerful Large Language Models (LLMs) like Anthropic Claude 3 and OpenAI GPT-4o, our engine combines advanced components such as Vector Databases, knowledge graphs, and hybrid search methods to deliver exceptional performance across diverse data inputs and queries.
What makes the CAT AI Engine unique is its flexibility and adaptability, tailored for various industries and business needs. Its architecture allows for seamless integration of new agents, the creation of sophisticated query hierarchies, and the addition of re-ranking and scoring modules, ensuring a tailored, fine-tuned solution for every application.
This adaptability significantly reduces the risk of hallucination, optimizing information processing and query handling to achieve near-zero hallucination rates. Designed to evolve and grow with your needs, the CAT AI Engine offers unmatched precision and reliability, whether for large-scale enterprise projects or specialized niche applications.
Key Features
Why choose our GenAI root cause analysis solution?
Transform your IT service management.
Centralized Observability Platform
- Gain a unified view of all your cloud accounts, including AWS, Azure, and Private Cloud, for comprehensive monitoring and streamlined management.
Enhanced Service Mapping
- Understand system dependencies and interactions through seamless integration with JIRA’s Configuration Management Database (CMDB), providing clear insights into your IT architecture.
Instant Access to Knowledge
- Empower your ITSM agents with a robust knowledge base in Confluence, featuring essential internal and external resources to expedite incident resolution.
Automated Analysis and Insights
- Automatically identify affected services, analyze logs, and generate root cause analyses with AI-driven resolution steps, dramatically reducing troubleshooting time.
Faster Resolutions and Improved Reliability
- Minimize downtime and improve service reliability by quickly resolving incidents, leading to greater customer satisfaction and operational efficiency.
How it works?
How GenAI root cause analysis works?
When an incident occurs, our CAT Engine quickly identifies the affected service using data from the integrated CMDB. It automatically gathers and analyzes logs from related systems, leveraging AI models to provide a detailed root cause analysis and resolution steps — instantly accessible to your ITSM agents.
Incident Detection
When an incident ticket is raised, the CAT Engine immediately identifies the affected service using data from the integrated CMDB.
Data Collection and Analysis
Logs and data from related systems are gathered, processed, and analyzed by the CAT Engine and AI models.
Automated Insights
The system generates a detailed root cause analysis and potential resolution steps, instantly accessible to the ITSM agents.
