RAIFFEISEN - LANDESBANK STEIERMARK Jira DC to Jira Cloud integration

 

“With Getint, we facilitate cross-system IT service management processes that run frictionlessly across all involved stakeholder touchpoints—from our customers and service agents to our software contractors.” 

– Dominik Theine – Digital Transformation Manager | Product Owner at RLB Steiermark


Client overview  

 

Raiffeisen-Landesbank (RLB) Steiermark serves over 70,000 corporate and private customers, positioning itself as the leading financial institution in southern Austria and the central hub of the Raiffeisen Banking Group Styria. As a Digital Regional Bank, RLB Steiermark combines the efficiency of state-of-the-art digital banking with the trust and personalized approach of human-to-human advisory services. 

 

The bank caters to a diverse range of clients, including retail and private banking customers, businesses of all sizes, institutional investors, and project organizations. Guided by its core values of proximity, security, and trust, RLB Steiermark emphasizes personal connections and tailored advice. Customers benefit from the bank’s in-depth expertise, innovative financial solutions, and swift decision-making processes, all made locally as an independent Styrian bank.


Employing a team of approximately 1,000 professionals, RLB Steiermark is a key employer in the region, offering diverse career opportunities in areas such as financial consulting, risk management, IT, treasury, and controlling. By balancing modern automation with its steadfast commitment to personal service, RLB Steiermark continues to set the standard for excellence in banking.

 

Key Stakeholders 

 

Dominik Theine – Digital Transformation Manager | Product Owner at RLB Steiermark

 

Integration objective

 

The Raiffeisen-Landesbank (RLB) team wanted to set up an integration between Jira Cloud and Jira Data Center to directly integrate their software contractors into their IT service management process. A crucial requirement was to incorporate Getint securely into the customer’s network to meet the latest security policies in the banking industry.

 

Date integration specifics 

 

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The integration encompasses

 

  • Issue-Typen: For a start, the Raiffeisen-Landesbank (RLB) team integrated Service Incident Problem to Request.

  • Fields: Jira custom fields (strings); Jira asset fields, dropdown menus, priority, summary, descriptions, issue keys. Additionally, the Raiffeisen-Landesbank (RLB) team is integrating comments, attachments, and statuses.

     

Partner company: ByteSource Technology Consulting 

 

ByteSource Technology Consulting is dedicated to delivering modern, efficient, and reliable technologies that empower businesses to unlock their full potential. With a focus on enhancing business value and performance, ByteSource leverages the most cutting-edge IT systems available on the market to ensure their clients achieve optimal results. 

 

By offering a wide range of IT-related services, ByteSource helps organizations reduce costs while improving the performance, availability, and scalability of their business operations. This commitment to excellence supports sustainable growth, accelerates product development, and shortens time-to-market, ensuring clients stay ahead in their respective industries.

 

Success Metrics 

 

  • Number of contemporaneous incidents synchronised
  • Total number of incidents synchronised
  • Synchronization frequenzy
  • Field-mapping precision

 

Why Getint Emerged as the Preferred Solution?

 

“We were looking for a solution that does not only support Jira-to-Jira-integrations out of the box but also lets us set up cross-platform processes without the need for extensive development efforts. The possibility to directly apply adaptions to our process promptly constitutes another big benefit. Getint offering a standalone deployment was also a major consideration.” 

 

“Getint offers great and responsive customer service. The no-code /low-code UI is very quick to learn and allows for easy adaptions which helps us achieve our goals faster. After deployment, we were able to get everything running very quickly.” 

– Dominik Theine 

 

“Getint’s flexible integration solution, which operates securely behind a firewall, ensures top-notch compliance standards. Its user-friendly configuration and the team’s swift understanding of business needs allowed us to deliver new features in record time.” 

– Alexander Penev, CEO & Founder | ByteSource Technology Consulting GmbH