PlatinumSolution Partner
We unleash the potential of teams and companies of every size. Consulting, Implementation, Solutions.
Austria's leading Atlassian Platinum Solution Partner and first AWS Advanced Tier Services Partner.
Always at your service
Atlassian Services provided by ByteSource
Benefit from our extensive experience working with customers of all sizes across various industries. We provide end-to-end support for the entire Atlassian ecosystem, covering everything from business solutions to developer tools. Whether you are using Atlassian Cloud or Data Center, our expertise ensures seamless integration, optimization, and scalability tailored to your needs.
Best Practice Consulting
- Our consulting services help organizations optimize, customize, and automate their Atlassian environments. We provide Performance Tuning to ensure systems run smoothly, even under high workloads. Our experts tailor the Atlassian tools to fit your specific business processes. With Workflow Automation, we reduce manual tasks, improve efficiency, and enable seamless collaboration. Security and compliance are also key focuses of our Atlassian Security & Compliance Consulting, ensuring your systems meet industry regulations and data protection standards.
License Management
- Managing Atlassian licenses can be time-consuming and complex, but our License Management service ensures you have the right license model for your needs. We handle all aspects of license procurement, renewals, upgrades, and downgrades, ensuring cost optimization. Our team continuously monitors pricing and discount opportunities, helping clients reduce costs while maintaining the best possible licensing structure.
Atlassian Cloud Migration
- Migrating to Atlassian Cloud can be complex, but with our expertise, we ensure a smooth, secure, and cost-effective transition. We start with a Cloud Migration Assessment, evaluating your current infrastructure and defining the best migration approach. Then, we craft a Cloud Migration Strategy to align with your business objectives while ensuring minimal disruption. Our Cloud Migration Planning covers every detail, from data preparation to workflow adjustments. Finally, we execute the Cloud Migration Implementation, ensuring data integrity, performance optimization, and a seamless post-migration experience.
ITSM and ESM with Atlassian
- Modern businesses require efficient IT Service Management (ITSM) and Enterprise Service Management (ESM) to stay competitive. We help organizations transform and modernize ITSM by integrating best practices, automation, and DevOps methodologies. Our Enterprise Service Management solutions extend ITSM capabilities beyond IT, enabling departments like HR and finance to streamline workflows. We design and implement Configuration Management Databases (CMDBs) to enhance visibility and control over IT assets. With our Monitoring & Alerting services, businesses can proactively detect and resolve issues before they impact operations. We also offer Automated Request Enablement, helping organizations build self-service portals that reduce workload and improve efficiency.
GenAI for Atlassian
- Artificial Intelligence is transforming the way businesses use Atlassian tools. Our GenAI for Jira service automates tasks such as User Story creation, Acceptance Criteria generation, and Cucumber Test automation, reducing manual effort while improving accuracy. GenAI for Confluence enhances documentation by enabling AI-assisted content creation and knowledge management. For organizations seeking better search and retrieval capabilities, our Advanced RAG for Confluence implements Retrieval-Augmented Generation (RAG) models, allowing users to find relevant information faster and more accurately.
Backup Managed Services for Atlassian Cloud
- Ensuring data security and system reliability is essential for any Atlassian environment. Our Backup Managed Service for Atlassian Cloud provides automated and secure data backups, ensuring quick recovery in case of accidental deletion or cyber threats. For businesses needing enhanced support, our Managed SLA for Atlassian Cloud guarantees priority response times and expert assistance, minimizing downtime and disruptions. Additionally, we offer Managed Service for Atlassian Data Center, handling all maintenance, monitoring, and performance optimization, so you can focus on your core business.
Health checks & Performance Tuning
- We do a full health check of your Atlassian installation and improve your setup to ensure a smooth user and admin experience. Are you detecting performance issues with your Atlassian products and don't know what caused them? Our experts have the skills for profiling and analysis to find the cause and ensure that your Atlassian products are always running smoothly.
App Development
- Do you have a specific requirement, that isn't solved by an app available on the Atlassian marketplace? Our Atlassian app developers implement a tailor-made app for you - with the same high quality software you already know from us.
Installations & Upgrades
- Would you like to introduce Atlassian products to your environment and integrate it with existing solutions, but are unsure of the best way to do this? We can support you with the knowledge and man-power. We also help you with upgrades of all sizes. With our experience from large enterprise customers and very big version jumps.
Training
- Maximizing the benefits of Atlassian tools requires proper training. We offer customized training programs tailored to different user levels. Whether you need basic training for new users or advanced courses for admins and developers, our sessions cover real-world use cases, best practices, and hands-on exercises. Our goal is to always provide trainings tailored to your needs.
Tailor-made, based on best practice
Enterprise Solutions for your needs
As an enthusiastic user of the Atlassian toolset ourselves, ByteSource offers companies custom solutions to improve business aspects, communication and collaboration.
Atlassian Product Portfolio
All Atlassian products from a single source
We provide comprehensive support across the entire Atlassian ecosystem - from business applications to development tools - covering both Cloud and Data Center solutions to ensure seamless integration, optimization, and scalability.
Atlassian Jira SoftwareAtlassian Jira Software
Jira Software is an agile project management and issue tracking tool built specifically for software development teams. It enables teams to plan, track, and release high‑quality products through the use of customizable agile boards, comprehensive backlog management, and intuitive sprint planning. With real‑time reporting and robust analytics, teams can monitor progress, identify bottlenecks, and continuously optimize their workflows. Its seamless integration with other Atlassian tools—such as Confluence for documentation and Bitbucket for source code management—creates a unified ecosystem that supports every phase of the software development lifecycle. Extensive customization options, powerful automation features, and flexible security settings further ensure that Jira Software adapts to your team’s unique processes and scales with your organization’s needs.
Deployment: Atlassian Cloud or Data Center
Features:
- Issue Tracking
- Planning
- Track Your Work
- Easy Release Management
- Report Visibility for Everyone
- Over 3000 Marketplace Apps
- Customizable Workflows & Automation
- Seamless Integration with the Atlassian Ecosystem
- Mobile Accessibility
ByteSource offers:
| Best Practice Consulting | |
| License Management | |
| Installations & Upgrades | |
| Training | |
| Customization | |
| App Development | |
| Health checks & Performance Tuning | |
| Migrations |
Atlassian ConfluenceAtlassian Confluence
Confluence is Atlassian’s collaborative workspace designed to bring teams together to create, share, and organize all of their work in one secure, flexible platform. It empowers teams to build rich content—from meeting notes and project plans to comprehensive documentation—with intuitive, real‑time editing and built‑in collaboration tools. Integrated seamlessly with other Atlassian products like Jira, Confluence ensures that your work is not only visible but also easily accessible and connected across your organization, fostering transparency and boosting productivity.
Deployment: Atlassian Cloud or Data Center
Features:
- Collaborative editing
- Real‑time content creation
- Page templates and blueprints
- Document version history
- Inline comments and feedback
- Rich media integration
- Team workspaces and spaces
- Seamless integration with Jira and other Atlassian tools
- Powerful search and organization
- Granular permission controls
- Mobile‑friendly and cloud‑based
- Extensible with add‑ons from the Atlassian Marketplace
ByteSource offers:
| Best Practice Consulting | |
| License Management | |
| Installations & Upgrades | |
| Training | |
| Customization | |
| App Development | |
| Health checks & Performance Tuning | |
| Migrations |
Atlassian Jira Service ManagementJIRA Service Management
A modern, cloud-based service desk solution built for IT and business teams, Jira Service Management streamlines incident, service request, and change management with agile workflows, robust automation, and seamless integration with other Atlassian tools. With Opsgenie now integrated into the platform, it delivers comprehensive incident alerting and response capabilities - ensuring that your team receives timely notifications and can act swiftly to resolve critical issues.
Deployment: Atlassian Cloud or Data Center
Features:
- Certified ITSM Solution
- Service Request Management
- Incident, Problem, and Change Management
- Self-Service Portal (with automation)
- Knowledge Base Integration
- Integrated Asset & Configuration Management
- Alerts and Notifications
- Teams, On-Call Management & Alerting (via Opsgenie integration)
- Monitoring and ChatOps Integrations
- SLA Management
ByteSource offers:
| Best Practice Consulting | |
| License Management | |
| Installations & Upgrades | |
| Training | |
| Customization | |
| App Development | |
| Health checks & Performance Tuning | |
| Migrations |
Atlassian Assets Atlassian Assets
Atlassian Asset (formerly known as Insight) is a powerful asset and configuration management solution that delivers complete visibility and control over your organization’s physical and digital assets. Fully integrated with Jira Service Management and the broader Atlassian ecosystem, it streamlines asset discovery, lifecycle management, and relationship mapping. This comprehensive solution empowers teams to proactively manage maintenance, ensure compliance, and drive operational efficiency through intuitive dashboards, real-time metrics, and in-depth reporting.
Deployment: Atlassian Cloud or Data Center
Features:
- Centralized asset inventory management
- Automated asset discovery and tracking
- Customizable asset attributes and lifecycle workflows
- Dynamic relationship mapping and dependency visualization
- Seamless integration with Jira Service Management and other Atlassian tools
- Real-time dashboards and asset health metrics
- Comprehensive reporting and audit trails
- Compliance and risk management
ByteSource offers:
| Best Practice Consulting | |
| License Management | |
| Installations & Upgrades | |
| Training | |
| Customization | |
| App Development | |
| Health checks & Performance Tuning | |
| Migrations |
Atlassian Jira AlignAtlassian Jira Align: Unlock the agile potential of your teams
Jira Align is Atlassian’s comprehensive enterprise agile planning solution that seamlessly connects strategic vision with day-to-day execution. It transforms high-level business objectives into actionable work by unifying planning, tracking, and reporting across portfolios, programs, and teams. Designed for large-scale agile organizations, Jira Align offers real‑time dashboards, customizable roadmaps, and in‑depth analytics that empower executives to monitor progress, manage dependencies, and make data-driven decisions. Integrated with Jira Software, it ensures that team-level tasks are directly aligned with strategic goals, supporting agile frameworks like SAFe and offering robust portfolio management capabilities. With features such as capacity planning, customizable metrics, and detailed visibility into work at every level, Jira Align fosters transparency, collaboration, and rapid adaptability across the entire organization.
Deployment: Atlassian Cloud or Data Center
Features:
- Strategic Alignment & Portfolio Management
- Program Planning & Roadmapping
- Real-Time Dashboards & Analytics
- Agile Metrics & Performance Insights
- Team-Level Integration with Jira Software
- Customizable Reporting & Visualization
- Support for Scaled Agile Frameworks (e.g., SAFe, LeSS)
- Capacity Planning & Resource Management
- Dependency & Risk Management
- Enterprise-Level Security & Governance
ByteSource offers:
| Best Practice Consulting | |
| License Management | |
| Installations & Upgrades | |
| Training | |
| Customization | |
| App Development | |
| Health checks & Performance Tuning | |
| Migrations |
Atlassian BitbucketAtlassian Bitbucket
Atlassian Bitbucket is a Git repository management solution designed for professional teams to build, collaborate on, and deliver software efficiently. It offers a secure environment for hosting private repositories while enabling code collaboration through pull requests and inline comments. Integrated with Bitbucket Pipelines, it streamlines continuous integration and delivery, and its seamless connectivity with the broader Atlassian ecosystem supports agile development workflows.
Deployment: Atlassian Cloud
Features:
- Git that massively scales
- Pull Requests & Code Reviews
- Inline Code Comments
- Branch Permissions & Merge Strategies
- Integrated Bitbucket Pipelines (CI/CD)
- Seamless Integration with Atlassian Tools (Jira, Confluence, etc.)
- Robust Security & Access Controls
- Scalable for Professional Teams
ByteSource offers:
| Best Practice Consulting | |
| License Management | |
| Installations & Upgrades | |
| Training | |
| Customization | |
| App Development | |
| Health checks & Performance Tuning | |
| Migrations |
Atlassian TrelloAtlassian Trello
Trello is a visual collaboration tool that empowers teams to organize projects and manage work through a flexible system of boards, lists, and cards. It is designed to simplify the way teams collaborate, track progress, and stay aligned - whether managing simple to‑do lists or complex projects. Trello’s intuitive interface and adaptable workflows help you prioritize tasks, assign responsibilities, and integrate with other tools, ensuring that your team works efficiently and stays on top of every detail.
Deployment: Atlassian Cloud
Features:
- Visual organization with boards, lists, and cards
- Drag‑and‑drop interface for intuitive task management
- Customizable workflows and card labels
- Checklists, due dates, and attachments for detailed task tracking
- Real‑time collaboration with comments and mentions
- Integration with other Atlassian products and popular third‑party apps
- Automation capabilities with Butler to streamline repetitive tasks
- Mobile‑friendly access for work on‑the‑go
ByteSource offers:
| Best Practice Consulting | |
| License Management | |
| Installations & Upgrades | |
| Training | |
| Customization | |
| App Development | |
| Health checks & Performance Tuning | |
| Migrations |
Atlassian Guard (formerly Atlassian Access)Atlassian Guard (formerly Atlassian Access)
Atlassian Guard is an enterprise-grade identity and access management solution for Atlassian Cloud. It secures your digital workspace by providing robust features such as single sign-on (SSO), multi-factor authentication (MFA), automated user provisioning, and comprehensive audit logging. Designed to streamline secure collaboration and simplify compliance, Guard ensures that only authorized users access your organization’s tools and data, thereby reducing risk and enhancing overall security.
Deployment: Atlassian Cloud
Features:
- Single Sign-On (SSO)
- Multi-Factor Authentication (MFA)
- Automated User Provisioning
- Data Loss Prevention
- Threat Detection & Investigation
- Integrated Alerts
- Audit Logging & Compliance
ByteSource offers:
| Best Practice Consulting | |
| License Management | |
| Installations & Upgrades | |
| Training | |
| Customization | |
| App Development | |
| Health checks & Performance Tuning | |
| Migrations |
Atlassian StatuspageAtlassian Statuspage
Atlassian Statuspage is a powerful communication platform that enables organizations to keep customers informed during service disruptions, scheduled maintenance, and unexpected incidents. By providing a fully customizable and branded status page, it helps build trust and reduce support inquiries through clear, real‑time updates on system performance and incident resolution. Seamlessly integrated with monitoring tools, Statuspage automates notifications and delivers detailed incident history and reporting to enhance operational transparency.
Deployment: Atlassian Cloud
Features:
- Customizable, branded status pages
- Real‑time incident updates and communications
- Scheduled maintenance notifications
- Subscriber notifications via email, SMS, and other channels
- Automated status updates integrated with monitoring tools
- Detailed incident history and reporting
- API integrations for streamlined workflows
- Analytics and insights on uptime and incident trends
ByteSource offers:
| Best Practice Consulting | |
| License Management | |
| Installations & Upgrades | |
| Training | |
| Customization | |
| App Development | |
| Health checks & Performance Tuning | |
| Migrations |
Atlassian RovoAtlassian Rovo
Atlassian Rovo is an AI-powered, no‑code automation platform designed to transform how teams streamline their workflows. Seamlessly integrated into the Atlassian ecosystem, Rovo not only enables users to build custom automations with an intuitive drag‑and‑drop interface but also leverages artificial intelligence to analyze workflow data and recommend optimization opportunities. Its AI capabilities help identify repetitive tasks, predict bottlenecks, and suggest efficient automation pathways so teams can focus on high‑value work and drive smarter decision‑making.
Deployment: Atlassian Cloud
Features:
- No‑Code Workflow Automation
- AI‑Powered Automation Recommendations
- Customizable Process Templates
- Real‑Time Analytics & Reporting
- Seamless Integration with Atlassian Tools
- Automated Task Assignment
- Custom Alerts & Notifications
- Scalable Automation for Growing Teams
- Intuitive User Interface
ByteSource offers:
| Best Practice Consulting | |
| License Management | |
| Installations & Upgrades | |
| Training | |
| Customization | |
| App Development | |
| Health checks & Performance Tuning | |
| Migrations |
Atlassian LoomAtlassian Loom
Atlassian Loom is an AI-enhanced video communication and screen recording tool built to elevate team collaboration within the Atlassian ecosystem. Designed for agile teams, it enables users to capture high-quality video messages, record dynamic walkthroughs, and share detailed feedback—all directly integrated with your favorite Atlassian products. By combining powerful recording capabilities with AI-powered transcription and annotation features, Atlassian Loom streamlines asynchronous communication and accelerates knowledge sharing across your organization.
Deployment: Atlassian Cloud
Features:
- Screen Recording & Video Messaging
- Seamless Integration with Atlassian Tools (e.g., Jira and Confluence)
- AI-Enhanced Transcription & Captioning
- In-Video Annotations & Comments
- Secure Video Sharing & Access Controls
- Cloud-Based Video Storage
- Collaborative Review & Feedback Tools
- Real-Time Editing & Playback
ByteSource offers:
| Best Practice Consulting | |
| License Management | |
| Installations & Upgrades | |
| Training | |
| Customization | |
| App Development | |
| Health checks & Performance Tuning | |
| Migrations |
Atlassian Analytics Atlassian Analytics
Atlassian Analytics is a comprehensive analytics solution built on the Atlassian platform that centralizes data from across your Atlassian tools, empowering teams to transform raw data into actionable insights. By unifying information from products like Jira, Confluence, and more, it enables interactive dashboards, self-service data exploration, and automated reporting. This streamlined approach supports data-driven decision-making—helping you monitor team performance, optimize workflows, and drive better business outcomes.
Deployment: Atlassian Cloud
Features:
- Unified data integration across Atlassian products
- Interactive dashboards and visualizations
- Self-service data exploration and discovery
- Automated reporting and scheduled insights
- Customizable metrics and KPIs
- Collaborative sharing of analytics insights
- Advanced data modeling and drill-down capabilities
- Secure data governance and compliance
ByteSource offers:
| Best Practice Consulting | |
| License Management | |
| Installations & Upgrades | |
| Training | |
| Customization | |
| App Development | |
| Health checks & Performance Tuning | |
| Migrations |
Atlassian Atlas Atlassian Atlas
Atlassian Atlas is a team operating system designed to enhance cross-functional alignment and streamline collaboration. It provides a centralized hub where teams can share updates, track project progress, and document meeting notes and action items—all while seamlessly integrating with the broader Atlassian ecosystem. With real‑time dashboards and automated notifications, Atlas delivers clear visibility into key dependencies and progress toward shared goals, ensuring that every team member stays informed and aligned.
Deployment: Atlassian Cloud
Features:
- Centralized team workspace
- Real‑time progress tracking
- Integrated meeting notes & action items
- Automated updates & notifications
- Visual roadmaps & dependency mapping
- Seamless integration with Atlassian tools
- Customizable dashboards & insights
- Cross‑team collaboration tools
ByteSource offers:
| Best Practice Consulting | |
| License Management | |
| Installations & Upgrades | |
| Training | |
| Customization | |
| App Development | |
| Health checks & Performance Tuning | |
| Migrations |
Jira Product Discovery Jira Product Discovery
Jira Product Discovery is a centralized product management tool that transforms the early stages of development by capturing, evaluating, and prioritizing ideas in a single, dedicated platform. It serves as a hub for consolidating customer feedback, innovative suggestions, and potential features, while customizable scoring frameworks help assess each idea’s strategic value and impact. Seamlessly integrated with Jira, the tool enables teams to transition prioritized ideas into actionable tasks, fostering a smooth continuum from ideation to execution. This streamlined approach not only enhances collaboration among stakeholders but also drives data-driven decision-making and clear visual roadmaps, ensuring that every effort is aligned with delivering high-value products.
Deployment: Atlassian Cloud
Features:
- Centralized idea capture and feedback management
- Customizable scoring and prioritization criteria
- Integrated visual roadmapping and planning
- Seamless Jira integration to transition ideas into actionable work
- Collaborative workspace for team discussion and feedback
- In-depth analytics and reporting for data-driven decision-making
ByteSource offers:
| Best Practice Consulting | |
| License Management | |
| Installations & Upgrades | |
| Training | |
| Customization | |
| App Development | |
| Health checks & Performance Tuning | |
| Migrations |
Atlassian CompassAtlassian Compass
Atlassian Compass is a central platform for engineering teams to gain a unified view of their products and systems. It enables teams to document, measure, and optimize the technical health of their software through a centralized product registry, integrated documentation, and dependency mapping. By offering actionable insights and real-time health metrics, Compass empowers teams to drive efficiency, enhance the developer experience, and deliver robust, scalable solutions—all while seamlessly integrating with the broader Atlassian ecosystem.
Deployment: Atlassian Cloud
Features:
- Centralized product registry
- Integrated system documentation
- Dependency mapping & visualization
- Health metrics & performance analytics
- Customizable dashboards & insights
- Collaborative workspace for engineering teams
- Seamless integration with Atlassian tools
- Unified developer experience
ByteSource offers:
| Best Practice Consulting | |
| License Management | |
| Installations & Upgrades | |
| Training | |
| Customization | |
| App Development | |
| Health checks & Performance Tuning | |
| Migrations |
Interested in exploring Atlassian products?Contact us today to book a demo and experience their full potential firsthand!
Trayport VisoTech GmbH hired BytesSource to replace the existing bug and issue tracking tool with the state of the art ITSM tool Jira. After the first contact, it was clear that we found the right partner for the implemenation and also for future operation of Jira. Due to their expertise in the field of Atlassian products combined with fast response times and providing problem solutions within a short time frame, we see ByteSource as an important partner in the future as well.
Raiffeisen Bank International AG (RBI) hired ByteSource to increase the capacity for the roll-out of our retail risk management platform but also to add creativity for solving existing and upcoming issues. After the initial phase, ByteSource quickly became an important part of the project team. Their competence in the area of professional software development and operations combined with the ability to provide problem solutions within a short time-frame enabled RBI to introduce agile development methods. ByteSource proved to be a reliable partner providing transparent results as required by the project management. We see in ByteSource a strong partner, also for future projects. Johann Schütz
