Jira Align connects strategic business objectives with operational execution at the team level and provides end-to-end visibility across portfolios, programs, and agile teams. It supports frameworks such as SAFe, LeSS, Spotify, Scrum@Scale, and many more. Configurable for both Essential SAFe and Full SAFe, Jira Align integrates seamlessly with tools like Jira and Azure DevOps—ensuring real-time transparency and company-wide alignment.

Would you like to begin working in an agile way or further develop your existing agile principles and processes with Atlassian? Our extensive experience with agile teams across various industries helps you identify potential improvements and implement them in a targeted manner.

Jira Service Management drives modern IT Service Management (ITSM) with ITIL-certified workflows for incident, problem, change, and service request management. Built-in automations, SLAs, a CMDB (Assets), and comprehensive reporting features enable IT teams to work efficiently and at scale.

In the context of Enterprise Service Management (ESM), Jira Service Management can also be used in departments such as HR, Finance, Legal, Marketing, and Facility Management—providing a shared service platform that enhances cross-functional collaboration and breaks down silos.

Provide your employees with a central entry point for all service requests—through a curated self-service portal in Jira Service Management. The service catalog allows for easy and intuitive requests for services, assets, or access rights—complemented by automated workflows, approval processes, and direct integration of your knowledge base.

This reduces manual effort, increases user satisfaction, and ensures a standardized service delivery.

With Jira Assets in Jira Service Management, you get a powerful Configuration Management Database (CMDB) and comprehensive asset lifecycle management.

Link your hardware, software, or service assets directly to incidents, changes, and service requests. Dependencies and relationships can be visualized, making audits, compliance reporting, and integration into the service desk significantly easier.

Atlassian Intelligence brings AI-powered efficiency to Jira Service Management and Confluence—fundamentally transforming how support and operations teams handle requests. With GenAI-based virtual agents that use retrieval-augmented generation (RAG) to suggest relevant knowledge base articles from Confluence, companies like Atlassian have already reduced ticket volumes by 50% and resolved over 10% of requests automatically.

Whether it’s automated ticket classification, smart routing, summarizing complex issues, or sentiment analysis—Atlassian Intelligence speeds up processing, reduces team workloads, and enhances service desk quality.

AI-powered recommendations and natural language inputs make interactions more intuitive, while automated workflows and AIOps-driven incident response ensure your teams can focus on what really matters: delivering excellent service at scale.v

Boost your developers’ productivity with a seamlessly integrated toolchain that puts developer experience at the center. Use Jira Software for task management and integrate Bitbucket or tools like GitHub for version control—everything connected in a streamlined DevOps workflow throughout the software lifecycle.

Combined with Atlassian Compass, the internal developer platform, you centralize service information, reduce cognitive load, and establish continuous feedback loops.

The result: fewer context switches, more flow, smooth collaboration, and more time for what truly matters—building high-quality software. Happier developer teams lead to better products and long-term business success.

Keep regulatory audits such as NIS2, ISO 9000/27000, and TISAX under control with our centralized audit management tool built on the Atlassian toolchain. We help you conduct audits efficiently using real-time dashboards, a centralized audit catalog, and transparent tracking for all stakeholders.

Reduce manual effort, ensure compliance with classification rules and policy acknowledgments, and foster continuous improvement across your teams.

Manage enterprise-wide access quickly, transparently, and in compliance with regulations. ByteSource’s custom-built access control solution—integrated into Atlassian—automates approval processes, ensures complete traceability, and reduces processing times from several days to just minutes.

ISO 27001-compliant and compatible with tools like Okta and Active Directory, it enables scalable and secure access control across your entire system landscape. All access-related requests are fully documented, providing a reliable audit trail. Thanks to centralized transparency, teams always know who has access to what—and why.

Jira Align enables strategic portfolio planning that effectively connects investments, team capacities, and business goals. The solution offers powerful features like roadmaps, scenario planning, and capacity modeling—tightly integrated with Jira Software teams.

This creates complete visibility from strategic prioritization to operational execution. Combined with Atlassian’s proven advisory services, organizations achieve measurable results more quickly and strengthen their governance capabilities in dynamic environments.

Capture, evaluate, and prioritize incoming requests from product, IT, and business units—centrally managed in Jira. With customizable forms, tailored workflows, and cross-functional dashboards, you establish transparency and accountability throughout the entire demand process.

This ensures that only the right initiatives receive resources—in line with strategic objectives, available capacity, and business value.