Atlassian online produkt configurator
Configure YOUR solution
Here you can configure all major Atlassian products both as a datacenter or in the Atlassian Cloud. Just choose what is the best for you and your business. The calculated prices are price indications. Contact us for a binding offer.
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Jira Software- Standard
- Premium
- Enterprise
Confluence- Standard
- Premium
- Enterprise
Jira Service Management- Standard
- Premium
- Enterprise
Bitbucket- Premium
Jira Work Management- Standard
Opsgenie- Essentials
- Standard
- Enterprise
Atlassian Access- Standard
Crowd
Trello- Free
- Business customer
- Enterprise
you asked we answered
FAQ
Frequently asked questions
General
Atlassian as a Service by ByteSource is a full managed hosting solution for the Atlassian Products:
- JIRA Software Datacenter
- JIRA Core Datacenter
- JIRA Service Management Datacenter
- Confluence Datacenter
- Bitbucket Datacenter
It includes all services for a smooth business operations, including Operating System patches , Software Updates, Incident Management with guaranteed SLAs etc. As a Atlassian Platinum Solution Partner we also offer all Atlassian Cloud offerings so it is also possible to have a mix of Datacenter and Atlassian Cloud products.
Some good reasons are:
- Simple as the Atlassian Cloud, but flexible as the Server/Datecenter
- Alle Server/Datacenter Apps (Add-ons) available
Read more at Managed Hosting
- JIRA Software Datacenter
- JIRA Core Datacenter
- JIRA Service Management Datacenter
- Confluence Datacenter
- Bitbucket Datacenter
More products on demand like Crowd, FishEye/Crucible, Bamboo also different DevOps Products like Jenkins, SonarQube, Artifactory, Nexus on additional costs
Use our online configurator for a price indication and contact us for a binding quote and check if you are eligable for an additional discounts Atlassian online Product Configurator.
Ja, wir bieten vollen Support für JIRA, Confluence und Bitbucket Datacenter an. Mit dieser Option könnten wir auch Enterprise Features anbieten wie:
- Smart Mirrors (Bitbucket)
- Zero-Downtime Upgrades
- Hot standby Disaster Recovery
- Auto Scaling (dynamische Provisionierung von Applikationsknoten)
- und viel mehr
Please use our Contact Form to contact us.
Ja, ByteSource ist Atlassian Platinum Solution Partner Enterprise.
- Customer hosted
All apps/addons available from Marketplace All Data Center Apps Data Storage Location on premises Data Storage Location for Apps on premises Server apps still usable (incl. custom apps) YesIdentical to "Deployment behind a firewall" YesCorporate identity styling available YesOwn URL like https://jira.mycompany.eu YesMigration of existing licenses possible? YesAttachment storage > 50GB YesMin User Count 500 (JIRA Software/Confluence), 25 Users (Bitbucket), 50 Agents (JIRA Service Management) Max User Count unlimited Managed Updates YesTest Instance YesCustomizations Almost unlimited (own Apps run within the JVM, access to the database is possible) Encryption possible Encryption with own key possible Database Cluster Possible for building yourself (e.g. Oracle RAC is not supported by Atlassian) Access to DB YesAuthentication and Authorization LDAP/Active Directory/SAML Backup customer's responsibility Recovery from Human Errors possible depending on backup strategy SLA 24/7 possible Migration from Atlassian Server yes, low effort Autoscaling of resources possible (e.g. with OpenStack, container solutions based on Kubernetes/Openshift) multi-level health checks possible but complex Custom monitoring (CPU, network, IOPS) possible Auto-healing multiple tiers NoByteSource cloud (AWS)All apps/addons available from Marketplace All Data Center Apps Data Storage Location EU (Frankfurt) Data Storage Location for Apps EU (Frankfurt) Server apps still usable (incl. custom apps) YesIdentical to "Deployment behind a firewall" YesCorporate identity styling available YesOwn URL like https://jira.mycompany.eu YesMigration of existing licenses possible? YesAttachment storage > 50GB YesMin User Count 500 (JIRA Software/Confluence), 25 Users (Bitbucket), 50 Agents (JIRA Service Management) Max User Count unlimited Managed Updates YesTest Instance YesCustomizations Almost unlimited (own Apps run within the JVM, access to the database is possible) Encryption Yes (in Transit and at Rest without Performance Impact) Encryption with own key YesDatabase Cluster Yes(RDS/Aurora)Access to DB YesAuthentication and Authorization LDAP/Active Directory/SAML Backup Yes (AWS backup service, on demand geo-redundant copy) Recovery from Human Errors Yes, fast recovery from up-to-the-second database snapshots to sandbox instances SLA 24/7 YesMigration from Atlassian Server yes, low overhead Autoscaling of resources yes (Autoscaling with EC2 or ECS) multi-level health checks YesCustom monitoring (CPU, network, IOPS) YesAuto-healing multiple tiers YesAtlassian cloudAll apps/addons available from Marketplace Cloud Apps Data Storage Location Datenresidenz für Payload Daten in EU ab Q3 2021 Data Storage Location for Apps no restrictions at the moment Server apps still usable (incl. custom apps) NoIdentical to "Deployment behind a firewall" No (IP whitelisting only) Corporate identity styling available partial Own URL like https://jira.mycompany.eu https://mycompany.atlassian.net only Migration of existing licenses possible? No (extended evaluation possible) Attachment storage > 50GB Yes (Premium and above) Min User Count 1 Max User Count 20000 Managed Updates Updates are applied without request Test Instance No (sandbox for Premium and Enterprise) Customizations very limited Encryption YesEncryption with own key not before 2022 Database Cluster YesAccess to DB NoAuthentication and Authorization SAML with Atlassian Access Backup internal or XML custom backup Recovery from Human Errors Sandbox (Premium and above) and XML Recovery SLA 24/7 YesMigration from Atlassian Server Yes, effort depending on complexity Autoscaling of resources unknown multi-level health checks only basic monitoring Custom monitoring (CPU, network, IOPS) not possible for end user Auto-healing multiple tiers YesCustomer hostedByteSource cloud (AWS)Atlassian cloudAll apps/addons available from Marketplace All Data Center Apps All Data Center Apps Cloud Apps Data Storage Location on premises EU (Frankfurt) Datenresidenz für Payload Daten in EU ab Q3 2021 Data Storage Location for Apps on premises EU (Frankfurt) no restrictions at the moment Server apps still usable (incl. custom apps) YesYesNoIdentical to "Deployment behind a firewall" YesYesNo (IP whitelisting only) Corporate identity styling available YesYespartial Own URL like https://jira.mycompany.eu YesYeshttps://mycompany.atlassian.net only Migration of existing licenses possible? YesYesNo (extended evaluation possible) Attachment storage > 50GB YesYesYes (Premium and above) Min User Count 500 (JIRA Software/Confluence), 25 Users (Bitbucket), 50 Agents (JIRA Service Management) 500 (JIRA Software/Confluence), 25 Users (Bitbucket), 50 Agents (JIRA Service Management) 1 Max User Count unlimited unlimited 20000 Managed Updates YesYesUpdates are applied without request Test Instance YesYesNo (sandbox for Premium and Enterprise) Customizations Almost unlimited (own Apps run within the JVM, access to the database is possible) Almost unlimited (own Apps run within the JVM, access to the database is possible) very limited Encryption possible Yes (in Transit and at Rest without Performance Impact) YesEncryption with own key possible Yesnot before 2022 Database Cluster Possible for building yourself (e.g. Oracle RAC is not supported by Atlassian) Yes(RDS/Aurora)YesAccess to DB YesYesNoAuthentication and Authorization LDAP/Active Directory/SAML LDAP/Active Directory/SAML SAML with Atlassian Access Backup customer's responsibility Yes (AWS backup service, on demand geo-redundant copy) internal or XML custom backup Recovery from Human Errors possible depending on backup strategy Yes, fast recovery from up-to-the-second database snapshots to sandbox instances Sandbox (Premium and above) and XML Recovery SLA 24/7 possible YesYesMigration from Atlassian Server yes, low effort yes, low overhead Yes, effort depending on complexity Autoscaling of resources possible (e.g. with OpenStack, container solutions based on Kubernetes/Openshift) yes (Autoscaling with EC2 or ECS) unknown multi-level health checks possible but complex Yesonly basic monitoring Custom monitoring (CPU, network, IOPS) possible Yesnot possible for end user Auto-healing multiple tiers NoYesYes Please use our Contact Form to contact us.
GDPR related
We use AWS Region Frankfurt by default and replicate backups to AWS Region Ireland. If desired, we can provision VMs/containers in our data center in Vienna (number is limited).
There is also the option to have VMs running in your infrastructure.
Please use our Contact Form to contact us.
Your data is stored in datacenter in AWS Europe (Frankfurt).
Yes, this is possible (additional cost). However, there are some requirements that need to be met, e.g.:
- CentOS/Redhat 7 Linux instance
- Outgoing Internet trafic allowed (if necessary for a specific list of URLs)
- Remote access incl. root rights to the VM for ByteSource employees
- SSL/TLS certificates
- DNS entries
- Mail server for outgoing mails
Please use our Contact Form to contact us.
ByteSource is then a processor in the sense of the GDPR. A separate contract (Data Processing Agreement) will be provided.
Please use our Contact Form to contact us.
Backup Disaster Recovery
1 x Day
Backup Retention Time is 14 days. Please contact us if you want to have your own backup strategy.
Customizations
You can use all Atlassian Marketplace apps for datacenter (also for server).
Yes, this is possible at an additional cost over VPN.
Please use our Contact Form to contact us.
Yes.
Please use our Contact Form to contact us.
We offer a very wide range of customizations.
Please use our Contact Form to contact us.
Yes.
Please use our Contact Form to contact us.
Trial
Yes, 7 Days
Upgrades
We guarantee up to 4 upgrades per year. You can also request additional upgrades.
All security updates will be applied in a timely manner.
- The production instance is cloned to the test instance incl. data and settings.
- All apps on the test environment are updated
- The compatibility check is performed (which version is compatible with all apps).
- The upgrade will be performed automatically (incl. Smoke Tests)
- The customer has 2 weeks to confirm the upgrade or report any incompatibilities.
- After confirmation, a date for the production upgrade will be scheduled.
Support
The following support services are included without additional costs:
- Hosting
- Incident Support
- Upgrade
- SLA 99% Uptime 9-18 Business Days (Business Hours)
- Monitoring
Not included support services:
- First level support
- Efforts to resolve class 3 faults (minor faults)
- individual IT services and IT support (eg. when customer IT infrastructure changes or requirements change)
- Software development
- Migration from other systems
- Change requests
- Support issues
- Training and workshops
- Best practice consulting
- Customizing and app development
- Integration with third-party systems
- and so on .
Such services are typically charged additionally
We will provide you with a quote.
Please use our Contact Form to contact us.
- Business Impact
Incident Level 1 Critical Business Impact Incident Level 2 Critical Business Impact Incident Level 3 Minimal Business Impact ExamplesIncident Level 1 Total application failure or majority of users unable to log in. Incident Level 2 Significant performance degradation, key functions are unavailable to more than 50% of users. Incident Level 3 Minor performance issues, individual components (macros) do not work or only a few users are affected Incident LevelBusiness ImpactExamplesIncident Level 1 Critical Business Impact Total application failure or majority of users unable to log in. Incident Level 2 Critical Business Impact Significant performance degradation, key functions are unavailable to more than 50% of users. Incident Level 3 Minimal Business Impact Minor performance issues, individual components (macros) do not work or only a few users are affected The following service level agreements are included in the service packages, or can be upgraded to higher levels (for SLA Gold please contact us):
SLA BronzeIncident Level 1 2 3 Reaction time 4 H 2 WD 5 WD Resolution time - - - Service times Working days 9:00 to 17:00 (CET/CEST) Price for SLAincludedSLA SilverIncident Level 1 2 3 Reaction time 2 H 4 H 2 WD Resolution time 8 H - - Service times Working days 9:00 to 17:00 (CET/CEST) Price for SLA+ 100 EUR per product and monthSLA BronzeSLA SilverIncident Level 1 2 3 1 2 3 Reaction time 4 H 2 WD 5 WD 2 H 4 H 2 WD Resolution time - - - 8 H - - Service times Working days 9:00 to 17:00 (CET/CEST) Working days 9:00 to 17:00 (CET/CEST) Price for SLAincluded+ 100 EUR per product and monthH - hours
WD - working days
Licenses
You get the datacenter subscriptions of your desired Atlassian products. If you already have Atlassian subscriptions, you can continue to use them in the ByteSource Cloud instance.
Please use our Contact Form to contact us.
If you obtained your Atlassian subscriptions (upgrade or renews) from ByteSource, we will take care of everything including configuring the license keys in the instances. If the licenses were not obtained from us, we can support you at additional cost.
Please use our Contact Form to contact us.
Yes, we offer full license management, both for Atlassian products and Atlassian Marketplace apps/add-ons.
Please use our Contact Form to contact us.
Just create a ticket and we'll take care of it. You'll get a free evaluation license valid for 30 days.
Migration
Yes, various migrations are possible, including from and to Atlassian Cloud.
- All JIRA, JIRA Service Desk , Confluence, Bibucket, Crowd and FishEye Crucible systems, server or datacenter editions
- Atlassian Cloud JIRA and Confluence, Bitbucket Cloud
- 3rd party tools like Redmine, Mediawiki, Twiki and many more
Costs depend on many factors, such as the source system, number of pages, issues, workflows, markups used, etc.
Data sheet
No.
You will get JIRA, Confluence or Bitbucket administration access. System administration rights are granted to ByteSource employees only.
Linux (CentOS 7 or Amazon Linux)
Aurora/PostgreSQL 10/11
https://cusotmername.bytesource.cloud
If desired (extra costs) you can use your own domain name (DNS and SSL certificate must be provided).
Please use our Contact Form to contact us.
Trayport VisoTech GmbH hired BytesSource to replace the existing bug and issue tracking tool with the state of the art ITSM tool Jira. After the first contact, it was clear that we found the right partner for the implemenation and also for future operation of Jira. Due to their expertise in the field of Atlassian products combined with fast response times and providing problem solutions within a short time frame, we see ByteSource as an important partner in the future as well.
Raiffeisen Bank International AG (RBI) hired ByteSource to increase the capacity for the roll-out of our retail risk management platform but also to add creativity for solving existing and upcoming issues. After the initial phase, ByteSource quickly became an important part of the project team. Their competence in the area of professional software development and operations combined with the ability to provide problem solutions within a short time-frame enabled RBI to introduce agile development methods. ByteSource proved to be a reliable partner providing transparent results as required by the project management. We see in ByteSource a strong partner, also for future projects
Do you have questions regarding our Atlassian services?
Drop us a message and we will come back to you as soon as possible.
