Configure
Your Solution
Atlassian Products Online Configurator
Austria's leading Atlassian Platinum Solution Partner and first AWS Advanced Tier Services Partner.
ATLASSIAN ONLINE PRODUCT CONFIGURATOR
Configure Your Solution
Here you can configure all major Atlassian products both as a datacenter or in the Atlassian Cloud. Just choose what is the best for you and your business. The calculated prices are price indications. Contact us for a binding offer.
Jira Software
Atlassian Access
Crowd
Trello
Jira Product Discovery
Confluence
Jira Service Management
Bitbucket
Atlassian Compass
FAQ
General
What is Atlassian as a Service by Bytesource?
Atlassian as a Service by ByteSource is a full managed hosting solution for the Atlassian Products:
- JIRA Software Server
- JIRA Core Server
- JIRA Service Management Server
- Confluence Server
- Bitbucket Server
It includes all services for a smooth business operations, including Operating System patches , Software Updates, Incident Management with guaranteed SLAs etc. As a Atlassian Platinum Solution Partner we also offer all Atlassian Cloud offerings so it is also possible to have a mix of Datacenter and Atlassian Cloud products.
Why should I choose the ByteSource Cloud?
Some good reasons are:
- Simple as the Atlassian Cloud, but flexible as the Server/Datecenter
- Alle Server/Datacenter Apps (Add-ons) available
Read more at Managed Hosting
Which Atlassian products do you support?
- JIRA Software Server
- JIRA Core Server
- JIRA Service Management Server
- Confluence Server
- Bitbucket Server
More products on demand like Crowd, FishEye/Crucible, Bamboo also different DevOps Products like Jenkins, SonarQube, Artifactory, Nexus on additional costs
What is the pricing of the ByteSource Cloud?
Use our online configurator for a price indication and contact us for a binding quote and check if you are eligable for an additional discounts Atlassian online Product Configurator.
Can I use the high available Datacenter Edition?
Yes, we offer full support for JIRA, Confluence and Bitbucket Datacenter. With this option we can also offer Enterprise Features like:
- Smart Mirrors (Bitbucket)
- Zero-Downtime Upgrades
- Hot Standby Disaster Recovery
- Auto Scaling (dynamic provisioning of application nodes)
and many more
Please use our Contact Form to contact us.
Ist ByteSource ein autorisierter Atlassian Partner?
Yes, ByteSource is an Atlassian Platinum Solution Partner Enterprise.
What are the differences to the Atlassian Cloud?
| Customer Hosted | ByteSource cloud (AWS) | Atlassian cloud | |
| All apps/addons available from Marketplace | All Data Center Apps | All Data Center Apps | Cloud Apps |
| Data Storage Location | on premises | EU (Frankfurt) | Data Residency for payload Data in EU starting from Q3 2021 |
| Data Storage Location for Apps | on premises | EU (Frankfurt) | no restrictions at the moment |
| Server apps still usable (incl. custom apps) | |||
| Identical to "Deployment behind a firewall" | No (IP whitelisting only) | ||
| Corporate identity styling available | partial | ||
| Own URL like https://jira.mycompany.eu | https://mycompany.atlassian.net only | ||
| Migration of existing licenses possible? | No (extended evaluation possible) | ||
| Attachment storage > 50GB | Yes (Premium and above) | ||
| Min User Count | 500 (JIRA Software/Confluence), 25 Users (Bitbucket), 50 Agents (JIRA Service Management) | 500 (JIRA Software/Confluence), 25 Users (Bitbucket), 50 Agents (JIRA Service Management) | 1 |
| Max User Count | unlimited | unlimited | 20000 |
| Managed Updates | Updates are applied without request | ||
| Test Instanz | No (sandbox for Premium and Enterprise) | ||
| Customizations | Almost unlimited (own Apps run within the JVM, access to the database is possible) | Almost unlimited (own Apps run within the JVM, access to the database is possible) | very limited |
| Encryption | possible | Yes (in Transit and at Rest without Performance Impact) | |
| Encryption with own key | possible | not before 2022 | |
| Database Cluster | Possible for building yourself (e.g. Oracle RAC is not supported by Atlassian) | ||
| Access to DB | |||
| Authentication and Authorization | LDAP/Active Directory/SAML | LDAP/Active Directory/SAML | SAML with Atlassian Access |
| Backup | customer's responsibility | Yes (AWS backup service, on demand geo-redundant copy) | internal or XML custom backup |
| Recovery from Human Errors | possible depending on backup strategy | Yes, fast recovery from up-to-the-second database snapshots to sandbox instances | Sandbox (Premium and above) and XML Recovery |
| SLA 24/7 | possible | ||
| Migration from Atlassian Server | yes, low effort | yes, low overhead | Yes, effort depending on complexity |
| Autoscaling of resources | possible (e.g. with OpenStack, container solutions based on Kubernetes/Openshift) | yes (Autoscaling with EC2 or ECS) | unknown |
| multi-level health checks | possible but complex | only basic monitoring | |
| Custom monitoring (CPU, Netzwerk, IOPS) | possible | not possible for end user | |
| Auto-healing multiple tiers |
I like the Atlassian Products, have some more questions and am interested in Atlassian Trainings and Atlassian Consulting.
Please use our Contact Form to contact us.
GDPR related
Where are the servers running?
We use AWS Region Frankfurt by default and replicate backups to AWS Region Ireland. If desired, we can provision VMs/containers in our data center in Vienna (number is limited).
There is also the option to have VMs running in your infrastructure.
Please use our Contact Form to contact us.
Where is my data stored?
Your data is stored in datacenter in AWS Europe (Frankfurt).
Can I use my ByteSourceCloud instance in my existing infrastructure?
Yes, this is possible (additional cost). However, there are some requirements that need to be met, e.g.:
- CentOS/Redhat 7 Linux instance
- Outgoing Internet trafic allowed (if necessary for a specific list of URLs)
- Remote access incl. root rights to the VM for ByteSource employees
- SSL/TLS certificates
- DNS entries
- Mail server for outgoing mails
Please use our Contact Form to contact us.
In my ByteSourceCloud Instanz I have personal data...
ByteSource is then a processor in the sense of the GDPR. A separate contract (Data Processing Agreement) will be provided.
Please use our Contact Form to contact us.
Backup Disaster Recovery
How often is a backup created?
1 x Day
How long are the backups stored?
Backup Retention Time is 14 days. Please contact us if you want to have your own backup strategy.
Customizations
Which Marketplace Apps can I use?
You can use all Atlassian Marketplace apps for datacenter (also for server).
Can I choose a different domain name?
Yes, this is possible at an additional cost over VPN.
Please use our Contact Form to contact us.
Can I get ssh access to my ByteSourceCloud instance?
Yes.
Please use our Contact Form to contact us.
I need additional customization for my instance. Can ByteSource assist me with this?
We offer a very wide range of customizations.
Please use our Contact Form to contact us.
Is integration with my applications possible?
Yes.
Please use our Contact Form to contact us.
Trial
Is there a possibility to make a trial for free?
Ja, 7 Days
Support
What is included in the support offering?
The following support services are included without additional costs:
- Hosting
- Incident Support
- Upgrade
- SLA 99% Uptime 9-18 Business Days (Business Hours)
- Monitoring
Not included support services:
- First-Level-Support
- Efforts to resolve class 3 faults (minor faults)
- individual IT services and IT support (eg. when customer IT infrastructure changes or requirements change)
- Software development
- Migration from other systems
- Change requests
- Support issues
- Training and workshops
- Best practice consulting
- Customizing and app development
- Integration with third-party systems
- and so on
Such services are typically charged additionally
I would like to order additional support services, as they are not included in the standard support.
We will provide you with a quote.
Please use our Contact Form to contact us.
What are the different incident levels?
| Incident Level | Business Impact | Examples |
| Incident Level 1 | Critical Business Impact | Total application failure or majority of users unable to log in. |
| Incident Level 2 | Critical Business Impact | Significant performance degradation, key functions are unavailable to more than 50% of users. |
| Incident Level 3 | Minimal Business Impact | Minor performance issues, individual components (macros) do not work or only a few users are affected |
Which SLAs do you offer?
The following service level agreements are included in the service packages, or can be upgraded to higher levels (for SLA Gold please contact us):
| SLA Bronze | SLA Silver | |
| Incident Level | 1, 2, 3 | 1, 2, 3 |
| Reaction time | 4H, 2WD, 5WD | 2H, 4H, 2WD |
| Resolution time | -, -, - | 8H, -, - |
| Service times | Working days 9:00 to 17:00 (CET/CEST) | Working days 9:00 to 17:00 (CET/CEST) |
| Price for SLA | included | + 100 EUR per product and month |
H - hours
WD - working days
Licenses
Which Atlassian licenses do I get if I choose ByteSourceCloud?
You get the datacenter subscriptions of your desired Atlassian products. If you already have Atlassian subscriptions, you can continue to use them in the ByteSource Cloud instance.
Please use our Contact Form to contact us.
My Atlassian licenses are about to expire. Who takes care of the license renewal?
If you obtained your Atlassian subscriptions (upgrade or renews) from ByteSource, we will take care of everything including configuring the license keys in the instances. If the licenses were not obtained from us, we can support you at additional cost.
Please use our Contact Form to contact us.
I need a new (additional) license subscription or a new apps. I want to increase my current user/agent count of my existing sunscriptions. Can ByteSource assist me with this?
Yes, we offer full license management, both for Atlassian products and Atlassian Marketplace apps/add-ons.
Please use our Contact Form to contact us.
I would like to try out an app. Is this possible in my instance?
Just create a ticket and we'll take care of it. You'll get a free evaluation license valid for 30 days.
Migration
I have data that I would like to migrate from X to my bytesource.cloud instance. Is this possible?
Yes, various migrations are possible, including from and to Atlassian Cloud.
Which source systems can be migrated?
- All JIRA, JIRA Service Desk , Confluence, Bibucket, Crowd and FishEye Crucible systems, server or datacenter editions
- Atlassian Cloud JIRA und Confluence, Bitbucket Cloud
- 3rd party tools like Redmine, Mediawiki, Twiki and many more
How much will the migration cost?
Costs depend on many factors, such as the source system, number of pages, issues, workflows, markups used, etc.
Data sheet
Can I get root access to my ByteSourceCloud instance?
No
What access permissions do I get?
You will get JIRA, Confluence or Bitbucket administration access. System administration rights are granted to ByteSource employees only.
What operating system is being used?
Linux (CentOS 7 or Amazon Linux)
What database will be used?
Aurora/PostgreSQL 10/11
What URL will my instance have?
https://cusotmername.bytesource.cloud
If desired (extra costs) you can use your own domain name (DNS and SSL certificate must be provided).
Please use our Contact Form to contact us.
NEVER GIVE UP YOUR VISION
Companies who trust ByteSource
Trayport VisoTech GmbH hired BytesSource to replace the existing bug and issue tracking tool with the state of the art ITSM tool Jira. After the first contact, it was clear that we found the right partner for the implemenation and also for future operation of Jira. Due to their expertise in the field of Atlassian products combined with fast response times and providing problem solutions within a short time frame, we see ByteSource as an important partner in the future as well.
Johann Schütz
Head of Operations
Great organized, the Chef workshops are diverting and very close to realistic. All of my employees could work in Chef after short time. Additionally Bytesource is a very good partner and always available for existing questions. Thanks for your support!
Sabine Benz-Reichel
Team Lead Operations
Raiffeisen Bank International AG (RBI) hired ByteSource to increase the capacity for the roll-out of our retail risk management platform but also to add creativity for solving existing and upcoming issues. After the initial phase, ByteSource quickly became an important part of the project team. Their competence in the area of professional software development and operations combined with the ability to provide problem solutions within a short time-frame enabled RBI to introduce agile development methods. ByteSource proved to be a reliable partner providing transparent results as required by the project management. We see in ByteSource a strong partner, also for future projects.
Thomas Lea
Head of IT Delivery - RWA Credit Risk Calculation