Extended SLA for Atlassian Cloud
Ensure optimal performance and maximum security for your Atlassian Cloud environment with our tailored Service Level Agreement (SLA). Benefit from multilingual 24/7 support, proactive monitoring, regular maintenance checks, and customizable service options tailored to your specific needs. Trust ByteSource for a secure, scalable, and reliable cloud solution.
Austria's leading Atlassian Platinum Solution Partner and first AWS Advanced Tier Services Partner.
Key Features of our SLA
Why choose our SLA for Atlassian Cloud?
Our Service Level Agreement (SLA) offers comprehensive support for Atlassian Cloud products with multilingual 24/7 assistance. We provide various SLA packages that ensure fast response times and prioritized support for critical incidents. Our services include regular maintenance and security checks, as well as optional penetration testing to enhance security. With flexible customization options, we adapt our services to new features and growing requirements, ensuring a secure, scalable, and reliable cloud environment tailored to your needs.
Proactive Monitoring
- Continuous monitoring of the Atlassian Cloud with notifications in case of issues.
Quarterly Maintenance Checks
- Regular reviews of user access, applications, and plugins to ensure optimal performance.
Annual Security Assessments
- Comprehensive evaluations of access controls, authentication, encryption, IP whitelisting, and audit logging.
Annual Penetration Testing
- Identification and assessment of vulnerabilities within the Atlassian environment.
Incident Management
- Definition of incident levels and response times, supported by a dedicated incident response team.
Service Requests
- Categorization and prioritization of requests with clearly defined SLAs.
Compliance and Data Protection
- Ensuring adherence to data protection standards.
Scalability and Flexibility
- Services that adapt to new Atlassian updates and growing business requirements.
Get started today.
Maximize the efficiency and security of your Atlassian Cloud environment.
Contact us today to learn more about our SLA packages and how we can tailor a solution to your needs.
